Order Status Updates
Looking for updates on any pending active orders or preorders?
Read through the below for their current status!
Feel free to email scrunchycustomerservice@gmail.com if you have any questions regarding your order.
- Active Order Status as of November 5, 2024
- Orders consisting of entirely in stock 2-4 Business Day TAT items - Currently working on orders beginning November 5, 2024
- Character Preflat/Customs/Solids/Overnights Preorder Status -
- 2024 Round 1
- Preorder dates - November 26, 2023 - December 1, 2023
- Expected Delivery - Mid-Late January 2024
- As of January 12, 2024, all orders have shipped to customers.
- 2024 Round 2
- Preorder dates - January 13, 2024 - January 18, 2024
- Expected Delivery - Week of March 11, 2024
- As of March 11, 2024, all orders have shipped to customers.
- 2024 Round 3
- Preorder dates - March 8, 2024 - March 12, 2024
- Fabric has been received and items are in production.
- Expected Delivery - Week of May 6, 2024
- As of May 10, a majority of orders have been shipped to customers. Any customers without a shipping confirmation by the morning of May 10 have been emailed regarding delays.
- As of June 3, all orders have shipped.
- 2024 Round 4
- Preorder dates - June 3, 2024 - June 9, 2024
- Expected Delivery - Week of August 5, 2024
- As of August 7, all orders have been shipped to customers.
- 2024 Round 5
- Preorder dates - August 7, 2024 - August 12, 2024
- Expected Delivery - Week of September 30, 2024
- As of October 22, 2024, all orders have shipped to customers.
- 2024 Round 6
- Preorder dates - October 30, 2024 - November 6, 2024
- Expected Delivery - Week of December 30, 2024
PAST PREORDERS -
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2023 Character Preflat/Customs Preorder Status -
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Round 1 - January 2023 - This will include Valentine's Day prints!
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Preorder dates - December 27, 2022 - December 31, 2023
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Expected Delivery Date - End of January 2023
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As of January 27, 2023, all preorders have been shipped!
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Round 2 - February 2023 -
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Preorder dates - January 21, 2023 - January 24, 2023
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Expected Delivery Date - The week of February 27, 2023
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All orders have been sewn and shipped. Any orders not received due to shipping issues have been contacted via email.
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Round 3 - March 2023 -
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Preorder dates - February 21, 2023 - February 22, 2023 (Closed early due to sell out)
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Expected Delivery Date - The week of March 27, 2023
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As of March 31, 2023, all orders are in the process of being sewn and shipped out. Please check your email for ETA updates and options.
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As of April 24, 2023 all orders have been packed and dropped off for shipment.
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Round 4 - May 2023 -
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Preorder dates - April 7, 2023 - April 8, 2023 (Closed early due to sell out)
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Original Expected Delivery Date - Week of May 22, 2023
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Updated Expected Delivery Date - July 2023 - All impacted orders have been emailed.
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As of July 31, 2023, all orders have been shipped.
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Round 4 - August 2023 - This includes Fall and Halloween prints!
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Preorder dates - June 7, 2023 - June 9, 2023
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Expected Delivery - August 2023
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As of August 29, 2023, all orders have shipped.
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Round 5 - November 2023 - This includes Christmas prints!
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Preorder dates - October 16, 2023 - November 17, 2023
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Expected Delivery - Late November 2023
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As of November 23, 2023, fabric has been received and these items are in production.
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As of November 30, 2023, all orders are wrapping up production. Email updates have been sent to impacted orders.
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As of December 7, 2023, all orders have shipped to customers.
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General Preorder Status
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Preorder #1 - Preflats, pockets, pajamas
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All preorder items have shipped to customers.
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All in stock drop orders have shipped to customers.
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Preorder #2 - Rise & Shine Collection - Preflats, Covers, Pods, Zipper Pajamas
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Preorder Dates - October 26, 2022 - November 14, 2022
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Original Expected Delivery - Preorder January 2023, Preextra February 2023
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Current Expected Delivery - Preorder Preflats/Pajamas - Late January 2023, Preorder Pods/Covers - March 2023, Preextras March 2023
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Expected In Stock Drop - March 2023
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As of February 3, all preorder preflats/pajamas and preextra orders consisting of only preflats/pajamas have shipped.
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As of March 16, all preorder/prextra covers and pods have been shipped.
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In Stock Drop - March 31, 2023 (pajamas, covers, pods)
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Preorder #3 - Adventure Awaits - Preflats, Covers, XL Covers, Pods, Mini Wet Bags, Zipper Pajamas, Two Piece Pajamas
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Preorder Dates - January 1, 2023 - January 16, 2023
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Expected Delivery - March 2023
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Updated Delivery - As of April 26, 2023 all preorders are packed for shipping via UPS.
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In Stock Drop - April 29, 2023
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Preorder #4A - Classic Pooh - Preflats, Covers, XL Covers, Pods, Mini Wet Bags, Zipper Pajamas, Two Piece Pajamas, Pockets
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Preorder Dates - February 15, 2023 - March 8, 2023
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Expected Delivery - May 2023
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Updated Expected Delivery - July/August 2023 - All impacted orders have been emailed.
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As of August 3rd, all pajamas and preflats have been shipped to customers. We are still awaiting PUL products from the manufacturer. All impacted orders have been emailed.
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In Stock Drop - Pajamas/Preflats - August 4, 2023
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As of October 11, all customers impacted by manufacturer delays have been emailed with refund options.
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Preorder #4B - Spring Showers - Preflats, Covers, XL Covers, Pods, Mini Wet Bags, Zipper Pajamas, Two Piece Pajamas, Pockets
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Preorder Dates - February 15, 2023 - March 8, 2023
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Expected Delivery - May 2023
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Updated Expected Delivery - July/August 2023 - All impacted orders have been emailed.
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As of August 3rd, all preflats and Aurora pajamas have been shipped to customers.
As of September 6th, we are still awaiting PUL products and the remaining pajama prints from the manufacturer. All impacted orders have been emailed. -
In Stock Drop - Preflats/Aurora Pajamas - August 4, 2023
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As of October 11, all customers impacted by manufacturer delays have been emailed with refund options.
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Preorder #5 - Fun in the Sun - Preflats, Pajamas, Covers, Pockets -
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Preorder Dates - April 19, 2023 - May 26, 2023
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Expected Delivery - July 2023
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PAJAMAS AND PUL PRODUCTS CANCELLED DUE TO MANUFACTURER DELAYS AS OF JULY 13, 2023 - All impacted orders have been emailed refund options.
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Updated Expected Delivery (Preflats Only) - August 2023 - All impacted orders have been emailed.
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As of August 29, 2023, all orders have been shipped
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- Preorder #6 - Fall Collection - Pajamas, Covers, Pockets
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- Preorder Dates - July 9, 2023 - TBD
- Expected Delivery - September/October 2023
- Updated Expected Delivery - November 2023
- Expected In Stock Drop - TBD
- As of October 23, 2023, status update emails have been sent to all preorder customers. Additional update emails have been sent as of December 10, 2023.
- As of November 13, 2023, we have received a handful of PUL prints from the manufacturer. Any preorders of those items have been shipped to customers. We are still waiting on the remaining items. (No change as of 12/22/23)
- As of December 28, 2023, we will be refunding all open preorders as we have not received any further updates from manufacturing. Individual emails have been sent to any customer with an open preorder to select a refund option.
- As of February 5, 2024, all PUL products have been received. In stock drop is scheduled for February 10, 2024. All refunded preorders will receive an email with an early access code the day of the drop.